1. Introduction

This Privacy Policy explains how Expat Utopia (“we”, “us”, “our”) collects, uses, shares and protects personal data of visitors and clients (“you”) when you use our relocation and expat coaching services and website expatutopia.com.​
This policy is designed to comply with the EU/EEA General Data Protection Regulation (GDPR) and relevant US privacy laws, including the California Consumer Privacy Act as amended by the CPRA (together, “CCPA/CPRA”), where they apply.​

 

2. Data controller and contact

For individuals in the EU/EEA/UK, the data controller is: Expat Utopia

 

3. What data we collect

We may collect:​

• Identification and contact details: name, email address, phone number, country/state of residence, time zone.
• Client profile and coaching data: relocation history, destination, employment details, languages, goals, questionnaires and session notes.
• Technical and usage data: IP address, device and browser type, pages viewed on expatutopia.com, and cookie identifiers.
• Payment and billing data: billing address and limited payment details processed through secure third‑party processors (no full card numbers stored).​

 

4. How and why we use your data

Under GDPR, processing is based on legal grounds such as performance of a contract, legitimate interests, consent and legal obligations. Under US laws, we describe the business purposes for which we use your information.​

We use your data to:

• Provide and manage coaching services, bookings and payments through expatutopia.com.​
• Communicate with you about sessions, resources and service updates.
• Run, secure and improve expatutopia.com, including analytics.​
• Send optional newsletters or marketing communications (only where permitted and with consent where required).​
• Comply with legal, tax and accounting obligations.​

You may withdraw consent for marketing at any time via the unsubscribe link or by contacting us.​

 

5. Cookies and tracking

We use cookies and similar technologies on expatutopia.com for essential site functions, analytics, and (if enabled) marketing.​
For EU/EEA users, non‑essential cookies are only used with your consent via a cookie banner; for US users, you may manage cookies through your browser and our on‑site preferences.​

 

6. How we share your data

We may share personal data with:​

• Service providers (e.g. hosting, scheduling, video conferencing, email, payment processors) under written agreements.
• Professional advisers (lawyers, accountants) where necessary.
• Authorities or law enforcement when required by law or to protect our rights.

We do not “sell” personal information as that term is defined under CCPA/CPRA, nor do we knowingly “share” it for cross‑context behavioral advertising.​

 

7. International transfers

Because Expat Utopia works with international clients and providers, your data may be processed in countries outside your own, including the EU and the United States.​
Where GDPR applies and data is transferred outside the EEA/UK, we implement appropriate safeguards such as Standard Contractual Clauses or adequacy decisions, as required by law.​

 

8. Data security

We use appropriate technical and organizational measures to protect your information, including access controls, secure devices, strong authentication and, where appropriate, encryption.​
While no system is fully secure, we work to reduce risks of unauthorized access, disclosure, alteration or destruction.​

 

9. Data retention

We retain personal data for as long as needed to:​

• Provide services and maintain our relationship with you.
• Meet legal, tax and accounting requirements.

Typically, coaching‑related records are kept for [2 years] after our last interaction, unless a longer retention period is required or allowed by law.​

 

10. Your EU/EEA/UK rights (GDPR)

If you are in the EU/EEA/UK, you have rights to:​

• Access your personal data and obtain a copy.
• Request correction of inaccurate data.
• Request deletion or restriction of processing in certain cases.
• Object to processing based on legitimate interests or for direct marketing.
• Data portability, where technically feasible.
• Withdraw consent where processing is based on consent.

You may also lodge a complaint with your local supervisory authority.​

 

11. Your US privacy rights (including California)

Depending on your US state of residence, you may have rights similar to those under the CCPA/CPRA, including:​

• Right to know what categories of personal information we collect, use and disclose.
• Right to access specific pieces of personal information we hold about you.
• Right to request deletion of your personal information, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to limit the use and disclosure of sensitive personal information, where applicable.
• Right to be free from discrimination for exercising your privacy rights.

California residents may exercise these rights by contacting us at info@expatutopia.com with “California Privacy Request – Expat Utopia” in the subject line.​

 

12. Children’s data

Our services are intended for adults and are not directed to children under 18, and we do not knowingly collect personal data from children.​
If you believe a child has provided personal information, please contact us so we can delete it.​

 

13. Third‑party links

expatutopia.com may contain links to third‑party sites or services; their privacy practices are governed by their own policies, which you should review separately.​

 

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices, with the updated version posted on this page and a new “Last updated” date.​
If changes are material, we may provide additional notice as required by applicable law.​

 

 Company: expatutopia.com

Contact:      info@expatutopia.com